Terms of sale

Last updated: October 19, 2026

ARTICLE 1 – PREAMBLE AND SELLER IDENTIFICATION

These Terms of Sale (hereinafter the "Terms") govern all purchases made on the website ethan-books.com (hereinafter the "Site"), operated by:

  • Publisher / Seller: SELTOO Publishing (Télémak)

  • Trade Name: Ethan & Ponpon Books

  • Main Website: ethan-books.com

  • Contact Email: contact@ethan-books.com

  • Publication Director: Cyrille Douin

The term "Customer" refers to any individual or legal entity placing an order on the Site.

ARTICLE 2 – SCOPE AND INTERNATIONAL APPLICABILITY

These Terms apply to all orders placed on the Site, regardless of the Customer's country of residence or delivery destination, including but not limited to:

  1. France (Metropolitan & Territories)

  2. European Union (EU)

  3. United Kingdom (UK)

  4. Switzerland (CH)

  5. North America (United States & Canada)

  6. South America (AMSUD)

  7. Japan (JP)

  8. Rest of the World

By placing an order on the Site, the Customer acknowledges having read, understood, and unreservedly accepted these Terms.

ARTICLE 3 – PRODUCTS AND AVAILABILITY

  1. Product Descriptions: The products offered for sale are children's illustrated books, youth literature, and related merchandise from the Ethan & Ponpon series. Essential characteristics (format, hardcover or paperback binding, language editions) are detailed on each product page.

  2. On-Demand Printing & Availability: Books are printed and prepared upon order through our international printing and distribution partners (including Amazon KDP). Offers are valid as long as they are visible on the Site.

ARTICLE 4 – PRICES AND CURRENCIES

  1. Multi-Currency Display: Prices are displayed on the Site in Euros (€), British Pounds (£), Swiss Francs (CHF), US Dollars ($), or Japanese Yen (¥) depending on the Customer's location or selected currency preference.

  2. Book Pricing Compliance: Where applicable (e.g., French Law No. 81-766 of August 10, 1981 - Loi Lang), fixed book price regulations apply. A legal maximum discount of up to 5% may be automatically applied to new book prices.

  3. Taxes, Customs Duties & Import Fees:

    • For deliveries within France and the European Union, prices are inclusive of all applicable Value Added Tax (VAT / TTC).

    • For deliveries outside the European Union (e.g., Switzerland, United Kingdom, USA, Canada, South America, Japan, etc.), orders may be subject to local import taxes, customs duties, or administrative clearance fees upon arrival in the destination country. Any such additional charges are the sole responsibility of the Customer.

ARTICLE 5 – ORDERS AND PAYMENT

  1. Order Confirmation: Orders are finalized once full payment has been authorized and a confirmation email has been dispatched to the Customer.

  2. Accepted Payment Methods: Payments are processed securely online through authorized payment providers (Shopify Payments, Stripe, PayPal). Accepted payment methods include:

    • International Credit/Debit Cards: Visa, Mastercard, American Express, Cartes Bancaires (CB).

    • Digital Wallets: Apple Pay, Google Pay, Shop Pay, PayPal.

    • Local Payment Options (where available): Bancontact, BLIK, EPS, Klarna, TWINT, Bizum, etc.

  3. Transaction Security: The Site uses SSL (HTTPS) encryption technology to protect and secure all banking and payment data.

ARTICLE 6 – SHIPPING AND DELIVERY

Orders are delivered to the shipping address provided by the Customer during checkout. Available shipping options vary by geographic region:

  1. Shipping Options Offered:

    • Eco-Delivery (10 to 15 business days): Economical and careful shipping method. Offered at a reduced rate or free of charge depending on the delivery zone.

    • Express (3 to 5 business days): Priority tracked shipping.

    • Premium (1 to 2 business days): Expedited shipping option depending on regional availability.

  2. Order Tracking: Upon dispatch, a tracking number (Tracking URL) is automatically emailed to the Customer.

  3. Delivery Delays & Force Majeure: Estimated delivery times are indicative average timeframes. The Seller shall not be held liable for shipping delays caused by postal carriers, customs clearance procedures, or events beyond reasonable control.

ARTICLE 7 – RIGHT OF CANCELLATION AND RETURNS

  1. Return Period: In accordance with applicable consumer protection laws (including EU Directive 2011/83/EU and French Consumer Code Art. L. 221-18), Customers have 14 calendar days from the date of receiving their order to exercise their right of withdrawal without providing a reason.

  2. Return Conditions: Items must be returned in brand-new, unread, unblemished condition in their original packaging. Return shipping costs are the responsibility of the Customer.

  3. Return Procedure: Customers must contact customer service at contact@ethan-books.com to receive return instructions and the appropriate return address.

  4. Refunds: Upon inspection and approval of the returned item, a refund will be issued via the original payment method within a maximum of 14 days.

ARTICLE 8 – INTELLECTUAL PROPERTY

All texts, stories, illustrations, cover artwork, logos, graphics, characters (Ethan, Ponpon, Mochi, Poupette, etc.), and media content displayed on the Site and within the books are the exclusive intellectual property of author Télémak / Éditions SELTOO.

All works are strictly protected by international Copyright Law (Berne Convention) as well as trademark laws. Any unauthorized reproduction, scanning, distribution, modification, or commercial exploitation, in whole or in part, without prior written consent from the author is strictly prohibited and constitutes copyright infringement.

ARTICLE 9 – DATA PROTECTION AND PRIVACY (GDPR)

The Seller is committed to protecting Customer privacy in compliance with the General Data Protection Regulation (GDPR) and international privacy standards.

  1. Collected Data: Customer name, shipping address, email address, and phone number are collected solely for order fulfillment, delivery tracking, and customer service communication.

  2. Customer Rights: Customers have the right to access, rectify, request deletion, or object to the processing of their personal data by emailing contact@ethan-books.com.

ARTICLE 10 – GOVERNING LAW AND DISPUTE RESOLUTION

  1. Governing Law: These Terms are governed by French law, without prejudice to any mandatory consumer protection regulations applicable in the Customer’s country of residence.

  2. Amicable Settlement: In the event of a dispute or inquiry, the Customer agrees to contact customer support at contact@ethan-books.com prior to taking any formal legal action to seek an amicable solution.

  3. Online Dispute Resolution (EU): For Customers residing within the European Union, the European Commission provides an Online Dispute Resolution (ODR) platform accessible at: https://ec.europa.eu/consumers/odr.