Contact information

Last updated: October 19, 2026

We are always happy to help! Whether you have a question about our children's book collection (Ethan & Ponpon), an existing order, shipping timeframes, or partnership opportunities, please feel free to reach out to us using any of the contact channels below.

1. CUSTOMER SUPPORT & E-MAIL

For any inquiries regarding orders, returns, shipping, or general questions, our customer support team is available by email:

  • Customer Support Email: contact@ethan-books.com

  • Response Time: We aim to respond to all inquiries within 24 to 72 hours (Monday through Friday, excluding public holidays).

When contacting us regarding an existing order, please include your Order Number (e.g., #1001) and the name/email address used at checkout to help us process your request faster.

2. PUBLISHER & LEGAL HEADQUARTERS

This online store (eshop.ethan-books.com) and the main portal (ethan-books.com) are owned and operated by:

  • Publishing House / Entity: SELTOO Publishing (Télémak)

  • Trade Name / Imprint: Ethan & Ponpon Books

  • Founder & Publishing Director: Télémak

  • Registered Postal Address: SELTOO Publishing

    78700 

    France

  • Official Website: https://ethan-books.com

3. ONLINE CONTACT FORM

You can also reach out to us directly through our online contact form available on this page:

  • Full Name: (Required)

  • Email Address: (Required)

  • Order Number: (Optional)

  • Message / Inquiry: (Required)

4. SOCIAL MEDIA & COMMUNITY

Follow the magical adventures of Ethan & Ponpon, discover behind-the-scenes artwork, and stay updated on new release announcements:

  • TikTok: @ethanponpon 

  • Instagram : @ethanponponbooks

5. PRESS, RIGHTS & PARTNERSHIPS

For media inquiries, press kits, foreign rights licensing, or school/bookstore bulk order partnerships, please contact:

  • Media & Business Inquiries: contact@ethan-books.com (Subject: Press / Rights / Partnership)