Shipping policy

Voici la Politique d'expédition (Shipping Policy) rédigée en anglais, adaptée sans montants chiffrés pour éviter toute mise à jour manuelle future, et mise en page exactement sur la même structure que la politique précédente :

SHIPPING POLICY

Last updated: October 19, 2026

Thank you for visiting and shopping at eshop.ethan-books.com! Below are the terms and conditions that constitute our Shipping Policy for all orders placed across our international distribution zones.

1. ORDER PROCESSING TIME

Print-on-Demand & Order Fulfillment: All our books and youth literature titles are printed and prepared upon order in partnership with our global printing networks (including Amazon KDP).
Processing Time: Standard order processing and printing preparation typically take 1 to 3 business days (Monday through Friday, excluding public holidays) prior to dispatch.
Order Confirmation: You will receive an automated order confirmation email immediately after placing your order, followed by a second email containing your parcel tracking link once your order has been dispatched.

2. SHIPPING OPTIONS AND ESTIMATED DELIVERY TIMEFRAMES

Shipping rates are calculated dynamically and displayed in your local currency at checkout based on your delivery destination and the shipping option selected.

We offer three levels of international shipping across our global delivery zones:

Eco-Delivery (10 to 15 business days): Our standard, eco-friendly shipping option. Offered FREE of charge for most major destinations (including France, European Union, UK, Switzerland, USA, Canada, and Japan), or at a heavily discounted rate for other international regions.
Express (3 to 5 business days): Priority tracked shipping for faster delivery.
Premium (1 to 2 business days expected): Expedited express delivery service (available depending on destination and regional carrier capacity).

Exact shipping fees and available delivery options for your specific address will be clearly displayed during the checkout process before payment confirmation.

3. INTERNATIONAL DELIVERY ZONES

We process and ship orders directly to customers across the following international regions:

France (Metropolitan & Overseas)
European Union (26 Member States)
United Kingdom (UK)
Switzerland (CH)
North America (United States & Canada)
South America (AMSUD - 10 Countries)
Japan (JP)
Rest of the World

4. SHIPMENT CONFIRMATION AND ORDER TRACKING

Once your order has been printed and handed over to the carrier, you will receive a Shipment Confirmation Email containing your tracking number (Tracking URL).
The tracking link will become active within 48 hours of dispatch.
You can track the status of your shipment directly through the link provided in your email or by logging into your account on our Site.

5. CUSTOMS, DUTIES, AND IMPORT TAXES

European Union & Domestic Deliveries: Orders delivered within France and the European Union include all applicable Value Added Tax (VAT / TTC) and will not be subject to additional customs charges.
International Shipments (Outside the EU): Orders shipped to destinations outside the European Union (including Switzerland, the United Kingdom, USA, Canada, South America, Japan, etc.) may be subject to local import duties, taxes, or administrative clearance fees levied by the destination country upon arrival.
Customer Responsibility: Any such additional customs clearance fees or import charges are the sole responsibility of the recipient. We have no control over these charges and cannot predict their exact amounts.

6. DAMAGED OR LOST PARCELS

Damaged Items Upon Arrival: If your book arrives damaged during transit (e.g., bent cover, torn pages), please contact us within 7 days of delivery at contact@ethan-books.com with photographs showing the damage and your order number. We will gladly arrange a replacement copy at no extra cost.
Lost or Delayed Parcels: If your parcel tracking information shows no updates for more than 10 business days beyond the estimated delivery timeframe, please reach out to our customer support team so we can investigate with the carrier and dispatch a replacement if necessary.

7. INCORRECT SHIPPING ADDRESSES AND REDELIVERY

Please ensure that your delivery address is accurate and complete during checkout (including apartment number, door code, and recipient telephone number).
SELTOO Publishing shall not be held liable for non-delivery or shipping delays caused by incorrect or incomplete addresses provided by the Customer.
If a package is returned to our fulfillment center due to an uncollected parcel or incorrect address, redelivery fees may apply.