Refund policy

Last updated: October 19, 2026

Thank you for shopping at eshop.ethan-books.com! We take great pride in the quality of our children's book series (Ethan & Ponpon). Please read our return and shipping liability terms carefully before placing your order.

1. RIGHT OF WITHDRAWAL AND RETURN PERIOD

  • 14-Day Return Window: In accordance with applicable international consumer protection regulations (including EU Directive 2011/83/EU), you have the right to cancel your order or return an item within 14 calendar days from the date you receive your order, without giving any reason.

  • Item Condition: To be eligible for a return, your book or product must be in brand-new, unused, unread, and unblemished condition, in its original packaging.

  • Return Shipping Costs: Return shipping costs and arrangements are the sole responsibility of the Customer.

2. NON-CONTRACTUAL DELIVERY TIMEFRAMES

  • Indicative Timeframes: All delivery timeframes provided on our website, in confirmation emails, or during checkout (including Eco-Delivery, Express, or Premium options) are estimates given for guidance only and are non-contractual.

  • Carrier & Customs Delays: Print-on-demand processing, carrier operations, postal delays, or local customs clearance procedures (for international shipments) may occasionally cause delivery times to vary.

  • No Automatic Cancellation for Minor Delays: Shipping delays exceeding estimated timeframes do not constitute a breach of contract and shall not automatically entitle the Customer to order cancellation, financial compensation, or damages, provided the order is actively in transit.

3. TRANSIT DAMAGE AND CARRIER LIABILITY (DISCLAIMER)

  • Exemption from Liability for Transit Damage: SELTOO Publishing declines all liability for damages, loss, or destruction of items occurring during physical transit once the parcel has been handed over to the postal carrier or shipping provider.

  • No Replacements or Refunds for Transit Issues: We do not offer free replacements, reshipments, or financial refunds for books damaged, bent, torn, or lost by the carrier during delivery.

  • Carrier Claims: Any claims regarding damaged packages, crushed parcels, or delivery failures must be filed directly by the Customer with the responsible local shipping carrier or postal service using the tracking number provided at dispatch.

4. RETURN PROCEDURE (EXCLUDING TRANSIT DAMAGE)

To initiate a standard return under the 14-day right of withdrawal (for undamaged items):

  1. Email our support team at contact@ethan-books.com stating your intent to return your purchase and providing your Order Number.

  2. Our customer service team will review your request and send you the appropriate return address and instructions.

  3. Pack the item securely to prevent damage during transit. Parcels sent without prior authorization will not be processed.

5. REFUND PROCESS (APPLICABLE ONLY TO APPROVED RETURNS)

  • Inspection: Once your authorized return is received and inspected at our fulfillment facility, we will send you an email notifying you of the approval or rejection of your refund.

  • Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days.

  • Shipping Fees: Original shipping charges paid at checkout are strictly non-refundable.

6. INCORRECT ADDRESSES AND UNCLAIMED PARCELS

  • Please verify that your delivery address is accurate and complete prior to submitting your order.

  • We cannot issue refunds or accept liability for orders that fail to arrive due to incorrect or incomplete shipping addresses provided by the Customer, or for parcels left unclaimed at local postal pickup points.

7. CONTACT US

For any questions regarding our policies, please contact our support team: